Whirlpool compact washing machine

 

If you are experiencing this issue with your Whirlpool or Maytag compact washing machine or any other appliance problem, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

Appliance repair

Samsung Ranges and Ovens

At Tricity Appliances we work with most major appliance manufacturers and have vast experience dealing with all sorts of appliance problems including the one we will talk about today, Samsung ranges and ovens.

 

First customer called in with complaint that Samsung oven is taking very long time to heat up. Once on site our technician talked to customer and found out some more details. Once oven eventually reaches preset temperature, oven seems to be working ok and food is cooked properly. To diagnose this problem technician pulled the oven out to access component hidden behind rear panel. With panel removed the first order of business is to check both bake, broil and convection element (if present) for continuity. With elements checked and deemed ok next component to check is oven temperature sensor. These sensors suppose to show certain resistance reading depending on ambient temperature, usually around 1080 ohms, this one checks out.

Most modern ovens are controlled by a control board that has series of relays that turn the elements on and off. After checking the control board on this particular unit it was deemed faulty and replaced with new part. Oven was tested with new part installed and reached desired temperature in half the time compared to before (around 10-13 min). Broil relay was faulty and prevented broil element to turn on to help preheat the oven.

 

Second customer called in with complaint that dual fuel Samsung range has no power to display but gas cooktop still works ok. Upon arriving to service call technician once again pulled range out to access components on the back of the unit. After all components were checked no faults or shorts was found. After reconnecting power to range power to display was restore but only to find display board with all light on and not responding. After another reset display went dark again and was deemed faulty. New part was ordered and awaiting arrival as part is special order. Customer was advised of possible delays with shipping but agreed to proceed with order.

 

If you are experiencing any issues with your appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

 

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

Usual symptoms, unusual problems

Here at Tricity Appliances we have an extensive experience with all sorts of appliance problems but until today we run into problems we have not seen before. Today we’ll talk about couple of cases that were not what they seemed at first.

 

A customer called in with a complain that the dryer is very noisy when running as if there is a coin stuck somewhere inside, customer also states that dryer seems to be getting too hot. When our technician arrived on site dryer was not used since previous day. Dryer was started and allowed to run for 10 min. No unusual noses were heard until about 10-15 minutes into the cycle. Once noise appeared technician decided to disassemble the dryer to check moving part for wear to determine the source of the noise. Once apart dryer components such as rollers and pulley as well as motor were checked for signs of failure of wear, none were found. After assembly dryer was tested again with the noise re appearing and drum becoming extremely hot. Technician then checked heating element for shorts to ground and determined that element is in fact shorted to ground causing element to stay on longer that necessary in turn causing components to become too hot creating drone effect through dryer cabinet. 

 

This other customer called in with a problem with their Hisense refrigerator. Customer stated that fresh food section of the refrigerator is too warm but freezer is ok and also display showing E4 error code. This error message has to do with evaporator fan not running which would explain refrigerator section being too warm. When technician arrived on site freezer compartment was taken apart to access evaporator fan. After checking the fan it was determined to be ok. Taking a closer look, technician found that connectors on the fan as well as thermistor were corroded. After repairing the connectors all functions were restored.

 

If you are experiencing any issues with your appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible. 

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

ice maker

Ice-makers, the good, the bad and the ugly

As hot summer weather finally approaching, we are all looking forward to gather with friends and family for a nice back yard BBQ and what comes with BBQ? Correct – drinks! And what do drinks need? Ice! A lot of ice! Most modern fridges these days come with either and option for an ice maker and ice dispenser or come prewired for one, ready to install. But where is extra part, there’s an extra possibility of failure and today I would like to tell you about some of most common ice maker faults.

 

Most ice makers regardless of the brand are very similar in design and operation principle. Every ice maker has ice mold, motor, thermostat or sensor, arm and heater. One of the most common failures is problem with the ice maker motor. While motor itself can fail, also the contact inside the ice maker can burn out preventing it from functioning properly. Another common fault is ice maker not filling with water. There are number of reasons why ice maker is not filling with water. Above mentioned problem with contacts is one of them. Also water inlet valve is part of ice maker system and if faulty will prevent ice maker from filling and making ice. At Tricity Appliances our technicians carry a range of common components and parts in their truck stock to repair or replace your ice maker on first visit most of the time.

 

Some of the less common failures of ice makers are mechanical issues and user mistakes. Since ice make is most commonly located in the freezer, too much food in the freezer can cause ice maker arm to be stuck in “on” position making ice maker produce ice even after the ice bucket is full resulting in ice spilled in freezer sometimes preventing freezer door from opening or closing correctly. Too much product in the freezer can also push against the ice maker causing mechanical damage to its components such as arm or fill spout leading to improper operation or leakage.

 

If you are experiencing this issue with ice maker in your fridge or any other appliance problem, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

Samsung washer and dryer, not so common issues

Samsung washer and dryer, not so common issues

It only takes a quick search on the internet to find common issues with any given appliance. But today we would like to talk about less known problems with Samsung washers and dryers that our technicians ran into over the years.

 

Few month back a customer called in with the complaint that their Samsung dryer start running as soon as the door is closed but no heat is present. When our technician arrived on site, it was determined that dryer in fact starts running as soon as the door is shut but control panel is not lit up. While door is closed dryer control panel can be turned on and cycle started at this point heating starting to work indicating proper operation of heating element. After removing top cover to access the control board it was determined that motor relay on the board is stuck closed causing the motor to run as soon as door is closed. Few days later the part was replaced and dryer returned to its proper working order.

 

Another time our technician were called for a Samsung washing machine that according to customer does not finish cycle and stuck on 7 minute mark not spinning the clothes dry. Upon arrival to customer’s home our technicians performed diagnostic of the washer to determine if any error messages were saved in the memory. Code 3E was saved. 3E error on Samsung washing machine means that motor is not able to rotate the drum freely. First thing to check in this situation is wiring connection to rotor position sensor on the back of the washer. Often times with heavy loads the drum of the washer can “jump” causing stress on wiring harness causing the wires to get loose or break. If you are experiencing this issue with your Samsung washer most likely the main wiring harness will need to be replaced.

 

If you are experiencing this issue with your Samsung washing machine or dryer or any other appliance problem, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible. You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

Whirlpool and Maytag compact washers

Through out last decade local builders and homeowners installed a lot of  Whirlpool and Maytag compact washing machines in their houses and apartments. In the last few weeks our technicians ran into a few of those machines with some interesting problems.

 

First washing machine that our technician was working on had fairly common problem, error ‘“A10” showing on display and water not draining. First thing to check is coin trap as clothes item can often make their way to drain pump and block the impeller. After draining water by hand and opening the coin trap it became obvious that drain pump is clear but instead the tub hose that goes from the tub to drain pump was clogged with clothing item. Due to design, small clothing items such as underwear and socks can be sucked into this hose preventing washer from draining. In order to access this hose, the front panel of the machine needs to be removed. At Tricity Appliances Quality Service we have vast experience with this type of repair and other issues with this type of washing machine. If you having trouble with your compact Maytag or Whirlpool washer please do not hesitate to contact us to schedule service appointment.

 

Another common complaint is washer not spinning properly or not spinning fast enough leaving clothes wet after cycle is complete. Usually the problem lays within the motor. The motor on these machines uses carbon brushes to deliver current to motor rotor. Over the years of use carbon brushes wear out and no longer provide proper current preventing the motor from picking up high speed. Carbon brushes are relatively cheap to replace and are usually in truck stock with our technicians. Sometimes same problem is caused by motor itself as it has a tachometer built in. If this part malfunctions the motor needs to be replaced as tachometer is not a serviceable part.

 

If you are experiencing this issue with your Whirlpool or Maytag compact washing machine or any other appliance problem, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

Appliance repair

Bosch dishwasher not filling with water

This week our technicians ran into unusually large amount of Bosch dishwasher repairs. While we usually recommend Bosch dishwashers even best brands have occasional issues.

 

On one of the calls that we received customer complained that dishwasher is not taking in water. When the technician arrived, customer advised in more details that dishwasher was set for regular cycle but 2 hours later was still showing 1 minute remaining. During inspection it was determined that dishwasher starts to drain as soon as turned on. After pulling out dishwasher half way and checking water inlet valve it was found leaking causing water accumulating in dishwasher base triggering float switch and emergency drain. At Tricity Appliances we try to carry most common parts in our truck stock to make sure most repairs are completed on first visit. After clearing the water from dishwasher base new water inlet valve was installed and dishwasher tested to insure proper operation and no leaks. Unfortunately water inlet valves appear to be a weak spot on Bosch dishwasher however replacement parts are inexpensive and usually easily available.

 

If you are experiencing this issue with your Bosch dishwasher or any other dishwasher problem, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

 

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

washer

Appliances and cold weather

Hundreds of thousands of people come to visit Vancouver each year for its green forests, blue and vast Pacific Ocean and most importantly beautiful summer weather and mild winters with little to no snow.

 

Unfortunately this winter in Vancouver beats all previous records when it comes to negative temperatures. With unusual weather come unusual appliance problems.

 

The following are couple of examples that we ran into in the last couple of weeks related to cold weather.

 

Garage fridges 

 

A customer called in complaining of a garage fridge not cooling or freezing properly and products in the freezer thawing. When technician arrived to customer’s home, fridge was found in the garage with freezer temperature of -5C and fresh food section of +1.

During inspection it was determined that compressor is not running although freezer temperature is too warm. After  double checking all the components and confirming they are not faulty it was determined that ambient temperature in the garage is too low and does not allow compressor to cycle on and off properly.

The reason compressor is not cycling properly in low ambient temperatures is because some fridges rely on device called cold control to control temperature of the fridge. Cold control uses gas inside capillary tube to expand and in turn close electrical contact to complete compressor circuit. Due to low ambient temperatures cold control is unable to properly cycle therefore causing compressor to stay off long than it should. For some models of fridges, manufacturers came up with garage kits. These kits are designed to provide additional heat to cold control via low wattage heater to convince cold control to turn on compressor and maintain proper temperature inside the fridge.

 

Within Tricity area of Coquitlam, Port Coquitlam and Port Moody as well as Pitt Meadows and Maple Ridge, Tricity Appliances Quality Service have a vast experience dealing with all sorts of refrigerators and freezers when they break down and in need of service or repair.

 

If you are experiencing problems with your refrigerator or freezer, do not hesitate to contact us by phone 778-488-0397 or email tricityqualityservice@gmail.com or visit our web site tricityquality.com

 

Washers

 

Refrigerators are not the only appliances affected by cold weather that we have experienced lately.

Customer called in complaining that his washing machine did not fill with water and showed an error message. When our technician arrived on site, customer advised that he removed the hoses from washing machine and checked the pressure.

Hot water was working ok, cold line was frozen at first but eventually started flowing normal.

Technician reconnected water supply hoses to washing machine and ran diagnostic test. During diagnostic test washer was not able to advance past first step of diagnostic cycle. During normal operation most modern front load washers close the door first then rotate the drum to determine load amount and only then start the fill cycle.

This particular unit did not rotate the drum during diagnostic cycle indicating a problem with motor control circuit, in this case motor control board is built into main control board.

Technician returned and installed main control board and performed diagnostic cycle once again. Once control board replaced washing machine went through all the steps of the diagnostic cycle and the repair was compete.

 

Although original problem was a frozen water line, electronics can be extremely sensitive and due to water line frozen, water valve has drawn to much current causing adverse reaction to the board.

 

With a vast choice of appliance repair companies available nowadays it is extremely important to choose a company for your appliance needs carefully.

At Tricity Appliances our technicians have experience and knowledge necessary to fix any problem with your  appliance and do so efficiently and safely.

 

For service of your gas appliance please fill out our service request form at tricityquality.com or call 778-488-0397 

 

Common front load washer issue.

Front load washer is great addition to any household. Front load washer are slick looking and extremely efficient. Their design came a long way since being first introduced and capacity increased greatly and is comparable to top load counterparts. There is a down side however, the door seal, sometimes called door boot, can be damaged or dislodged by clothes inside the washer.

 

Causes and solutions

 

Throughout last few weeks we saw a number of front load washers with some sort of door seal damage. There are number of causes for this to happen.

  1. Clothing items with sharp hardware. Many of our clothes have sharp zippers, accessories  and other design features that can cause damage to rubber of door seal especially on older washers where rubber boot is already weakened by mold and rot. The solution for this problem often overlooked. Many stores and grocers sell mesh bags of different sizes that can be used to wash clothes with zippers inside. Clothes such as jeans, jackets, hoodies should be put inside mesh bags, zipped up to avoid damage. Same goes for small items such as socks, undergarments, baby clothes to avoid clogging drain pump and avoiding costly repairs.
  2. Overloading. While overloading a washing machine can cause a number of problems, one of them is that heavily loaded drum can become unbalanced and will cause the drum to jump and possibly dislodge door seal from its seating position causing damage to seal itself as well as major leak. 
  3. Improper loading/unloading. It might not seem like a big deal but proper unloading of clothes from a front load washer is very important. While taking clothes out it is essential not to drag clothes along the bottom lip of the seal. Doing so will cause the lip to weaken and stretch and sometime warp causing poor seal between door seal and door glass leading to leaks.

Within Tricity area of Coquitlam, Port Coquitlam and Port Moody as well as Pitt Meadows and Maple Ridge, front load washers are common and quite popular and as a result we at Tricity Appliances Quality Service have a vast experience dealing with all sorts of front load washers when they break down and in need of service or repair.

If you are experiencing problems with your washer or any other appliance, do not hesitate to contact us by phone 778-488-0397 or email tricityqualityservice@gmail.com or visit our web site www.tricityquality.com