Recent service calls

At Tricity Appliances we work on many different brands and types of appliances and run into all sorts of issues and problems. Today we are going to go over some recent service calls our technicians attended with problems that are not so common.


Customer called in with the problem with their dryer. Customer stated that dryer turns on but will not start the cycle. Our technician attended the call and was able to determine the issue but not until some component were checked. Firstly the technician removed the bottom panel to gain access to some component.

After removing the cover 2 important component were checked, the drive belt and thermal fuse. Both broken belt and open fuse can cause dryer to not start but both checked out ok. Next item on the list was the control board, on Whirlpool dryers it is especially common for motor relay to short out and prevent dryer from starting. In this particular case motor relay was in fact shorted out. Control board replacement was advised and customer will decide wether to repair or replace the unit. 


Another customer sent a request complaining of their LG refrigerator not cooling. Customer advised that third party technician checked the fridge and could not determine exact issue and suggested couple of possibilities. After arriving to customer’s home our technician proceeded to check the fridge. First it was confirmed that temperature is out of range. Next, technician checked for evaporator and condenser fan operation, both were working normally.

While in the back of the fridge it was confirmed that compressor is running. If compressor is running but the fridge is still not cooling it could mean a number of issues from low refrigerant level to insufficient compressor. After removing the evaporator cover, evaporator coil was revealed and showed only partial frost pattern indicating restricted system condition, caused by oil blocking refrigerant supply to evaporator. Due to young age of the fridge customer was referred to warranty company for sealed system repair.


If you are experiencing any issues with your Whirlpool, LG or other brand of appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible. You can reach us by phone at 778-488-0397 or fill out online service request form on our web site