Unusual symptom, usual problem.

At Tricity Appliances we work on many different brands and types of appliances and run into all sorts of issues and problems. Not every problem is what it seams at first. Today we are going to talk about couple recent service calls our technicians attended.


A return customer of ours called in complaining of problem with their washing machine. Customer stated that when washer was filling up, water hose started to pulsate and washer showed an error message E1. The machine in question is Whirlpool laundry centre with top load washer and dryer on top. Once technician arrived on site, first step was to confirm the issue. During diagnostic technician found that washer on warm water setting would fill half way when water would stop and water hose would pulsate followed by error message. E1 error message indicates low water flow or long fill. Technician pulled laundry centre out to access back of the machine where water supply hoses connect. After turning the water supply off and removing hoses it was revealed that internal filters on the water inlet valves are dirty with sediment and debris. Quick rinse under the sink with a nylon brush cleared the filters to their factory condition. It is important to make sure that inner filters are clean as well to avoid future problems. Once water was reconnected diagnostic cycle was performed to confirm proper operation and to check for leaks.


Another customer sent a request complaining of their Bosch dishwasher that had no power. Once on site technician talked to customer who advise that dishwasher was recently removed and re installed to accommodate new floor installation. After a quick inspection technician found that one of the wires inside terminal box was loose and was not secured properly causing loss of power. This issue once again underlines the importance of proper installation by a professional installer.

One more service request came in from a return customer for their Bosch dishwasher. Customer advised that burning smell is present whenever dishwasher is in use. A lot of Bosch dishwasher, especially newer ones, use a Bosch electrical junction box which allows household supply cord to be plugged into the dishwasher directly. Once again improper installation of this component can cause arching and possibly fire. Luckily this customer called in the problem in time and the junction box was replaced before any major issues occurred.


If you are experiencing any issues with your Whirlpool, Bosch or other brand of appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible. You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com