Whirlpool Duet Washer, many errors-one solution.
At Tricity Appliances we work on most major brands of appliances. Whirlpool appliances definitely are some of more common ones we run into on our routes.
Customer called in with complaint that Whirlpool Duet washing machine is not completing cycle. Once technician arrived on site, customer advised that washer starts cycle but will not finish and water stays inside washer but sometimes will drain after some time. Modern appliances luckily have diagnostic modes that help to understand what is happening with the machine. This particular machine showed few different error codes. F3E1 indicating machine not able to determine proper water level, F9E1 indicating long drain and F8E3 indicating internal overflow. In case of multiple error codes it is important to understand that one error could be the cause of other errors. After a quick test it was determined that drain pump works intermittently. At this point decision was made to replace drain pump. After drain pump replacement, another diagnostic test was performed and confirmed no more errors.
Another customer sent a request complaining of a Maytag washer that became noisy on agitate cycle. Once technician arrived on site load of laundry was started to confirm the problem. Washer indeed made grinding noise on agitate cycle but worked normally on spin cycle. Technician then tilted washing machine back to gain access to motor and transmission. After quick inspection it was confirmed that drive pulley became damaged and was rubbing on motor cover causing the noise. Drive pulley comes as part of the kit called cam or splutch. Replacement is relatively simple and was performed right away. Another load was started to confirm successful repair. Once again, it is important to understand operation of the appliance to perform correct diagnostic of it.
If you are experiencing any issues with your Whirlpool, Maytag or any other brand of appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.
You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com