At Tricity Appliances we work on most major brands of appliances. Whirlpool appliances definitely are some of more common ones we run into on our routes.

Customer called in with complaint that Whirlpool Duet washing machine is not completing cycle. Once technician arrived on site, customer advised that washer starts cycle but will not finish and water stays inside washer but sometimes will drain after some time. Modern appliances luckily have diagnostic modes that help to understand what is happening with the machine. This particular machine showed few different error codes. F3E1 indicating machine not able to determine proper water level, F9E1 indicating long drain and F8E3 indicating internal overflow. In case of multiple error codes it is important to understand that one error could be the cause of other errors. After a quick test it was determined that drain pump works intermittently. At this point decision was made to replace drain pump. After drain pump replacement, another diagnostic test was performed and confirmed no more errors.

Another customer sent a request complaining of a Maytag washer that became noisy on agitate cycle. Once technician arrived on site load of laundry was started to confirm the problem. Washer indeed made grinding noise on agitate cycle but worked normally on spin cycle. Technician then tilted washing machine back to gain access to motor and transmission. After quick inspection it was confirmed that drive pulley became damaged and was rubbing on motor cover causing the noise. Drive pulley comes as part of the kit called cam or splutch. Replacement is relatively simple and was performed right away. Another load was started to confirm successful repair. Once again, it is important to understand operation of the appliance to perform correct diagnostic of it. 

If you are experiencing any issues with your Whirlpool, Maytag or any other brand of appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible. 

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com

First off, from everyone at Tricity Appliances, we would like to wish you a very Merry Christmas and Happy New Year. May this upcoming year will be prosperous and healthy and may all your plans become a reality.

Pre Christmas and New Year season is always busy as every one tries to tie up loose ends before year’s end and we are not an exclusion. Here’s a couple of recent service calls out technicians attended to finish off the year strong.

An old customer of ours gave us a call complaining of her Kenmore dishwasher’s door falling down and not staying up. Once technician arrived on site it was determined that dishwasher is Kenmore by Bosch and therefore requires Bosch parts. After quick assessment technician found that both links and springs that hold the door up were broken (links snapped). Bosch dishwashers use different kits to solve this problem depending whether dishwasher comes with stainless door panel or has a wooden door panel installed to match kitchen cabinetry. Repair kits come with different sets of springs rated for different weight, it is important to choose correct part for proper operation of the door after the repair. Every dishwasher uses some sort of spring and link system to make sure door stays up. Usually this repair is very straight forward and parts relatively inexpensive.   

Another customer sent a request complaining of a Kenmore washing machine that would not spin clothes dry on some cycles, according to customer washer seems to be working ok on Normal cycle. Once again as soon as technician arrived on site, first order of business is to determine the manufacturer of this particular machine, in this case washing machine was Kenmore that was manufactured by Frigidaire. First thing that technician checked if there are any error messages stores in the memory. Only error message stored in history was E41. On this Frigidaire washer E41 error stands for “Control detecting door not closed”. Door lock issues on front loading washing machines are common and this was one of them. After replacing the door lock mechanism washer was tested on multiple cycles and no more issues was found.

f you are experiencing any issues with your Kenmore, Frigidaire, Bosch or any other brand of appliances, do not hesitate to contact Tricity Appliances Quality Service and we will be glad to set up an appointment to repair your appliance as soon as possible.

You can reach us by phone at 778-488-0397 or fill out online service request form on our web site www.tricityquality.com